FAQs

I'm ordering multiple pre-orders, when will they ship?

Orders are fulfilled as soon as we have stock for all of the items.

This means that your whole order will ship once all games are released.

If you pre-order Awesome Game 1 with Awesome Game 2, and Awesome Game 2 doesn't release until a month later, that's when they'll both ship. 

If you really, really can't wait for Awesome Game 1, please place a separate order and it'll ship ASAP. 

When do I get charged for a pre-order?

Pre-orders are paid for at the time you place the order. 

I live in the Outer Hebrides / Svalbard / Supai / Socotra (they’re all pretty remote, look them up) can you ship to me?

Depending on where you are in the world we now offer a range of shipping solutions. Check the list below to discover your country and discover how we’ll send your game to you. If you live in one of the countries listed as “No shipping” it means that there isn’t a standard way of getting an order to you - it doesn’t mean we can’t help. Email us on support@signatureeditiongames.com so we can explore alternative shipping solutions.
 
To ensure a prompt service, shipments will be made each working day - Monday through Friday. Orders will be shipped one day after receipt and orders placed over a weekend or on UK public holidays will be processed the following Monday. Shipping is handled by Royal Mail.


 
As shipments are made, customers will automatically receive an email confirming their order has left our warehouse. Depending on the package’s destination a tracking number may also be included. International orders usually take around seven to ten days to arrive and can be affected by customs regulations.

Tracked & Signed

  • Aland Islands
  • Andorra
  • Argentina
  • Austria
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Bulgaria
  • Cambodia
  • Canada
  • Cayman Islands
  • Cook Islands
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Ecuador
  • Faroe Islands
  • Finland
  • France
  • Georgia
  • Germany
  • Gibraltar
  • Greece
  • Greenland
  • Guernsey
  • Holy See (Vatican City State)
  • Hong Kong
  • Hungary
  • Iceland
  • Indonesia
  • Ireland
  • Isle of Man
  • Italy
  • Japan
  • Jersey
  • Kenya
  • Latvia
  • Lebanon
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Moldova, Republic of
  • Monaco
  • Netherlands
  • New Zealand
  • Nicaragua
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russia
  • San Marino
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Thailand
  • Togo
  • Tonga
  • Trinidad and Tobago
  • Turkey
  • Uganda
  • United Arab Emirates
  • United States
  • Vietnam

 

Signed Only

  • Chile
  • China
  • Costa Rica
  • Mexico
  • Réunion
  • South Africa
  • Ukraine

 

Tracked Only

  • Australia
  • Brazil
  • Estonia
  • India
  • Israel

 

48 Hour

  • UK


No shipping

  • Afghanistan
  • Albania
  • Algeria
  • Angola
  • Anguilla
  • Antigua And Barbuda
  • Armenia
  • Aruba
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bonaire,
  • Sint Eustatius and Saba
  • Bosnia And Herzegovina
  • Botswana
  • Bouvet Island
  • British Indian Ocean Territory
  • Brunei
  • Burkina Faso
  • Burundi
  • Cape Verde
  • Central African Republic
  • Chad
  • Christmas Island
  • Cocos (Keeling) Islands
  • Colombia
  • Comoros
  • Congo
  • Congo, The Democratic Republic Of The
  • Cuba
  • Curaçao
  • Côte d'Ivoire
  • Djibouti
  • Dominica
  • Dominica
  • Republic
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Ethiopia
  • Falkland Islands (Malvinas)
  • Fiji
  • French Guiana
  • French Polynesia
  • French Southern Territories
  • Gabon
  • Gambia
  • Ghana
  • Grenada
  • Guadeloupe
  • Guatemala
  • Guinea
  • Guinea Bissau
  • Guyana
  • Haiti
  • Heard Island And Mcdonald Islands
  • Honduras
  • Iran
  • Iraq
  • Jamaica
  • Jordan
  • Kazakhstan
  • Kiribati
  • Korea, Democratic People's Republic Of
  • Kosovo
  • Kuwait
  • Kyrgyzstan
  • Lao People's Democratic Republic
  • Lesotho
  • Liberia
  • Libyan Arab Jamahiriya
  • Macao
  • Macedonia
  • Madagascar
  • Malawi
  • Maldives
  • Mali
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Mongolia
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar
  • Namibia
  • Nauru
  • Nepal
  • Netherlands Antilles
  • New Caledonia
  • Niger
  • Nigeria
  • Niue
  • Norfolk Island
  • Oman
  • Pakistan
  • Palestinian Territory, Occupied
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn
  • Qatar
  • Republic of Cameroon
  • Rwanda
  • Saint Barthélemy
  • Saint Helena
  • Saint Kitts And Nevis
  • Saint Lucia
  • Saint Martin
  • Saint Pierre And Miquelon
  • Samoa
  • Sao Tome And Principe
  • Saudi Arabia
  • Senegal
  • Seychelles
  • Sierra Leone
  • Sint Maarten
  • Solomon Islands
  • Somalia
  • South Georgia And The South Sandwich Islands
  • South Sudan
  • Sri Lanka
  • Vincent
  • Sudan
  • Suriname
  • Svalbard And Jan Mayen
  • Swaziland
  • Syria
  • Taiwan
  • Tajikistan
  • Tanzania, United Republic Of
  • Timor Leste,
  • Tokelau
  • Tunisia
  • Turkmenistan
  • Turks and Caicos Islands
  • Tuvalu
  • United States Minor Outlying Islands
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Venezuela
  • Virgin Islands, British
  • Wallis And Futuna
  • Western Sahara
  • Yemen
  • Zambia
  • Zimbabwe


I’ve got an insatiable itch to play and I’ve tipped up the cash, so when’s my Signature Edition game going to get here?

To ensure a prompt service, shipments will be made each working day - Monday through Friday. Orders will be shipped one day after receipt and orders placed over a weekend or on UK public holidays will be processed the following Monday.

As shipments are made, customers will automatically receive an email confirming their order has left our warehouse. Depending on the package’s destination a tracking number may also be included. International orders usually take around seven to ten days to arrive and can be affected by customs regulations.

I’m a collector, how do pack games when you ship them?

We now have an improved and custom built range of packing solutions for every size of order. Games are protected by bubble-wrap packaging and any extra box space is padded out to prevent movement during shipping. The outer boxes are made of heavy-duty cardboard and securely taped-down to prevent them opening. Ultimately, we are aiming for all packages to arrive in pristine condition.

Hey, no fair! My order wasn’t accepted, what gives?

There may be circumstances in which we’re unable to process your order. Maybe your payment didn’t go through or perhaps we can’t find your address. Whatever the case, we’ll try and work with you to sort something out. Email support@signatureeditiongames.com and let’s sort it out together.

Houston we have a problem… What is your Return and Exchange policy?

We trust you’ll make the right decision when you place your order. If there’s an issue at that stage quickly drop us an email and as long as the shipping monkeys haven’t already sent your order, we’ll get things sorted. If you’ve received your package and then decided that you made the wrong choice, then get in touch as quickly as possible. You’ll have to send it back at your own expense and once we’ve received it in an un-opened, re-sellable state (still shrink wrapped) we’ll issue a refund. If your game’s arrived in a damaged state get in touch as soon as possible and we’ll discuss what steps we need to take to sort the issue.

How many copies of each game do you print, are Signature Editions limited?

We create a first run based on the perceived demand. Usually we’re pretty good at guessing how many we’ll sell. However, if demand continues and it makes sense to create additional copies we will order more to satisfy our customers.

I have a question so unique, so left-field, so important that you didn’t cover it in this FAQ section…

Shoot it over, we’ll do our best to answer it and may even update the FAQ to include it.